FAQ
BASF Anil-In-Shop
General Questions
Who can order from the Anil-In Shop?
The shop is accessible to (1) BASF employees with a valid BASF email address or (2) private users with a personal email address.
Enter the delivery address correctly
BASF employees, please always provide the exact office address, including the building number and room number. For this reason, the “Additional Address” field is required; this is where you can enter this information. You only need to enter the address once; unless it changes, it will be saved for future orders.
An address has been entered in the address field as a placeholder.
Can I change or cancel my order?
In this case, please contact Rheinwalt directly.
basf@rheinwalt.eu / 06321-39009-24
Can the offered products be branded with additional logos, e.g. product logos?
Items in the shop can only be ordered as shown. If you would like additional branding or different items based on your design, please contact the Integration Center directly.
Werbemittel_Textilgestaltung@basf.com
How do I get information about new products?
Be the first to discover our latest products!
As soon as new items are added to our shop, we feature them exclusively on our AniI In Shop page. It’s definitely worth checking out!
Anil-in-Kollektion - HRweb - Standort LU Portal
My desired product is out of stock.
If a product is out of stock, a notification function is available. By providing your email address, you will be informed as soon as the product is back in stock and available for order.
Invoicing process and Shipping
How is the invoicing process handled?
When you complete your order, the system includes required fields—such as the cost center—that are necessary for proper invoicing. Rheinwalt processes the order and ships the goods. You will automatically receive the invoice via Berlin for approval. Please note that billing via SAP number is not possible.
The billing address is pre-set; here, you can only change the entity number.
What payment methods are available?
- B2B: Business orders are only processed via invoice with the mandatory fields specified in the system.
- B2C: Private orders are only processed via PayPal or prepayment.
How long does delivery take?
The delivery times per item are listed in the shop. Depending on the order size, the delivery may be split into multiple packages, with shipping costs incurred per package.
Return Policy
- B2B: no right of return (in the event of incorrect deliveries or faulty goods), this will be checked and can be processed via basf@rheinwalt.eu.
- B2C: right of return 14 days from date of purchase without return label,
(return costs are borne by the buyer)
Please note that the goods can only be returned if they are in perfect condition.
Taxable Benefits
Anyone ordering in a B2B context, as a BASF employee, is responsible for the correct tax treatment of their orders. Detailed information on the applicable tax regulations and the correct billing of orders can be found on the following page:
Taxes&Duties @BASF - Documents - Formulare & Ausfüllhilfen - All Documents